Refund and Returns Policy

Returns are reviewed based on product condition, order status, and manufacturer handling requirements.

Return eligibility

Contact us before sending any item back. Printers should be unused, complete, and returned with original packaging unless the return concerns shipping damage or an approved warranty case.

Refund timing

Approved refunds are processed after the returned product has been received and inspected.

Damaged deliveries

Report visible shipping damage quickly with photos of the box, labels, and printer condition so we can help with the carrier claim.